Editorial archive of Creangel. The references, figures and conditions correspond to the original publication.
The pandemic left companies with a new experience in remote work. Every day organizations for quality of life to their employees, chaotic transportation systems in big cities or the possibility of hiring talent not resident in the host city choose this model of work.
The company Nilsen in 2020 asked the leaders of the Human Resources departments about the experience of work at home and 85% of respondents responded that the biggest challenge was the impact on technological resources to meet the needs of collaborators to meet their goals from home and 76% posed the challenge of knowledge management and how to deliver it to employees easily for the performance of their tasks. In 2022, this hybrid or remote work model continues to play a leading role in large companies such as Amazon, the Virgin Group, Apple, Google, Aramco. And not only international multinationals, in Colombia companies such as Alpina, Grupo Bolívar, Ecopetrol, Bancolombia or Nutresa maintained the remote or hybrid model after the lifting of quarantine for advantages and increased productivity.
But how do you deliver the information to your collaborators in an effective and simple way? The root of this challenge is that employees do not have a consistent and reliable way of getting the data they need to stay informed. In some organizations, this happens so quickly that it even begins to threaten business continuity, especially as more employees rely on the digital workplace to become more productive. Now, in the face of a sudden and slow increase in the importance of essential and critical information, regardless of the source or format that organizations handle, companies are realizing that the solutions raised are insufficient. Any organization that values knowledge management has a digital work platform that includes a business seeker. Using keywords companies find the information by possibly downloading a rudimentary tool to create their own search engine and allow them to consult different sources. Or why not, they have decided on other more robust tools by storing their information outside the system. However, the answer is not found in these traditional tools.
Regardless of the choice, in not all options in the Business Search market, they find tools so consistent and robust to the real needs of organizations. There are fundamental parameters that need to be taken into account to give value to information, data and their sources. One of them is data security and user access according to their permissions. This should be applied rigorously and by default. Have the most precision in the results of the searches so that the collaborators do their work properly, effectively and quickly. This requires different types of language analysis, preferably ready to use, to save time in the implementation of business search. Like classification driven by machine learning algorithms, which should be immediately available for scenarios where a rule-based approach is not enough. Also a clear, flexible and agile visualization that allows to give solutions to multiple cases of use throughout the organization.
A strong business search solution allows employees to quickly find the documents, content and information they seek, rather than waste time trying to communicate with other employees and disrupt everyone's workflow. This allows people to save critical time that can be used for more productive and effective work.
Business search also allows organizations to make visible the knowledge and experience of senior managers so that such knowledge of the organization is not lost when employees are no longer in the organization. With the IFINDIT business search solution, current or future employees of the company can easily access information and continue to do actions and tasks with ease. At present, it is difficult to know with certainty how much productive time employees leave on the table simply because they cannot find the information or content they are looking for. What is clear is that with the rotation of employees within organizations it is very high in all markets and this, if possible to impact favorably. Business search provides a central place to find all your files, documents, presentations, spreadsheets, web links and other enriched media. This allows team members to quickly access information from any device, regardless of location. And by making it widely easier for employees who are not within the company's facilities to work hybridly and remotely.
Constant knowledge also translates into better customer service and better response times. Because they save a lot of time, they can focus on what really matters and help the company succeed more. Organizations not only need to remain hybrid or remote for some of their employees, but now may be the perfect time for organizations to invest in tools and technologies that directly improve operational efficiency. The positive impact on business continuity, cost savings and employee empowerment can be enormous. When employees have to spend hours searching for a single file, for example, productivity drops in. This is the case with organizations that use dozens of tools without a centralized location to search for all the data they host. In turn, they have to ask other team members for help, which consumes even more time and resources. The result is that their digital workplace becomes inefficient and costly. Digital workforce solutions solve productivity problems by allowing team members to access what they need, automate repetitive tasks and much more.
In conclusion, IFINDIT facilitates the search for information in its documents, as if it were a regular search on the internet. Even the most remote information will appear easily and will be available at the service of organizations from anywhere with internet access. Through the search for information with IFINDIT, you can access all the organization's information without making complex filters or searching different sources of information. Information is also displayed on control dashboards, where results can be manipulated by intuitive graphic management or text response.
With IFINDIT, the challenges that impact organizations with the remote and hybrid workforce in technological and knowledge management issues are overcome not only by giving companies the results prior to the new occupation modality, but also by surpassing these numbers in productivity and efficiency.
Creangel Ltda