LegalApp Portal
LegalApp is the portal designed by the Ministry of Justice for all citizens who need to know how to complete a procedure or use a service related to the Colombian justice system. Since the launch of LegalApp, the Ministry of Justice has been able to offer the public knowledge on justice matters, with more than 1,300,000 monthly searches nationwide through the search engine on the LegalApp portal home page. Citizens have been able to rely on a fast, high-quality search solution. This application also helps build citizens’ trust in the State
The technology used in the LegalApp search engine was developed by Creangel using artificial intelligence techniques, enabling the tool to understand how citizens ask questions in everyday language, using words outside the context or vocabulary used by the agency. The LegalApp search engine can provide information in plain language so that all Colombians understand the procedure to follow without needing to hire a lawyer. The tool is easy to use, dynamic, and fast. Creangel and LegalApp have transformed information search into an unprecedented service experience.
Currently, LegalApp holds an honorable mention awarded by the national Government and the Administrative Department of Public Service (DAFP) for the work done on the www.legalapp.gov.co portal, especially for how easy it makes finding information on more than 150 procedures through the search engine, which is available to the public to look up and obtain fast, free, and clear information.
LegalApp Colombia, as leader of the Online Judicial Services Index published by the Justice Studies Center of the Americas (CEJA), has secured first place in the ranking that evaluates 130 websites from 32 OAS countries.
LegalApp has exceeded expectations for search queries made by citizens nationwide. Our commitment is to keep working hand in hand with the Ministry of Justice to update the content whenever new search results become available on the LegalApp portal, so that citizens have new information on how to proceed, what to do, and where, in matters of justice.
