CHALLENGE
Achieve excellence in the services provided on the www.icbf.gov.co web portal by implementing a Search Solution within the portal that finds information simultaneously across the agency’s various repositories, adapts to the way users search by allowing familiar terms, accounts for the most common spelling and typing errors, and provides search suggestions to users.
The Solution must be able to find information in scanned images, promote citizen participation through electronic channels, optimize and automate procedures and services, and make it easier for both internal and external users of the ICBF web portal to search and consult information.
For external users, the Application must facilitate access to information through the agency’s web portal and allow content and resources to be consulted in a user-friendly way.
SOLUTION
Implement a Search-Based Application for the www.icbf.gov.co/ portal. Within this application, tools were developed to give the agency’s internal users the ability to search and consult information stored in the agency’s various information systems, improving performance with real-time response, finding information in scanned images, digitizing paper documents, standardizing the website and enabling a content search mechanism.
One of the key components of this portal is Creangel’s Search-Based Application, which uses Google Search Appliance as part of its platform.
